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Support

Telephone support during the day 8 am to 5 pm CET

Phone: +46 36-16 08 00

For support at other times, please contact support as described below.
For non-emergency issues, please send an email to: Den här e-postadressen skyddas mot spambots. Du måste tillåta JavaScript för att se den.
If you contact our support by phone please send an email to Den här e-postadressen skyddas mot spambots. Du måste tillåta JavaScript för att se den. with information and contact details
this will make it easier for us to handle your case.


Quick Support mirrors your PC

Quick Support is a service that allows us to mirror your computer and thereby actively instruct and help you.
To use Quick Support, please contact one of our support technicians.

Instructions for Quick Support:

  • Click at the link and answer yes to any questions regarding installation.
  • When you are connected, provide the technocian with the number and password to enable the connection to your computer. The technicians screen will now mirror yours.
  • After support has been completed, the connection and the component is removed, this means that the technician only can connect once, with your consent, once you have stated the codes. If you wish to use Quick Support again, the procedure must be repeated.

If you have further questions regarding Quick Support, please contact our support technicians.


Web Support

For customers with contracts, we offer web support, where you can register and track your support and development matters.


Support Service Phone: +46 36-44 03 410

The support service is open every day, around the clock when our regular phone support is closed.

Before your call is connected to the support technician you will be asked to confirm that you accept the terms below before support is granted. Once your call has been conneced the technicial will note your name, phone number and which company you represent.

Terms:

Startup cost for support according to contract, or the fee you will be informed about by our support dashboard.
Charges according to contract + overtime per started half hour.
If a contract has not been asstablished, charges will be made according to an hourly gross rate of 210 EUR / h per started half hour incl. overtime.
(Prices exclude VAT.)

 

 
 
 
 

Cube Corner AB • Datorgatan 1, 561 33 Huskvarna • Tel: +46(0)36 16 08 00 • E-post: Den här e-postadressen skyddas mot spambots. Du måste tillåta JavaScript för att se den.